Frequently Asked Questions
1. HOW DO I RENT FROM YOU?
Kindly register as a new client by clicking on the person icon at the top right corner on our website, or simply give us a call. New clients must complete an agreement form acknowledging rental terms and conditions. We require 24hrs notice for orders, otherwise a rush fee may apply.
2. DO YOU OFFER DAILY RATES?
The rates posted on the site are for a rental period of up to 7 days (one week). Prices are subject to change. Discounted rates may apply if you need the items for shorter or longer periods of time. We are happy to negotiate and arrange short-term or long-term rentals by phone or email.
3. DO YOU DELIVER?
That depends on the amount and size of the items you are requesting. We can deliver within the downtown core for a reasonable fee. Simply select delivery upon checkout. We will get in touch to confirm details. Pick up is also possible!
4. THE ITEM I NEED IS "UNAVAILABLE"... WHAT DOES THAT MEAN?
5. CAN I COME AND VISIT?
For the time being, we are online only. All of our rental inventory is showcased on our website. We update the site daily to feature our newest items but make sure to also follow @propboxTO.
6. I HAVE SCHEDULED A PICKUP... WHAT HAPPENS NOW?
Once you have registered as a new client, informed us of your dates and confirmed your order, we will get in touch with pick up details. Our contactless pick up zone is located in the Christie + Dupont area.
7. CAN I PAY BY CASH OR CHEQUE?
Absolutely. We are mainly cash-less (cards + e-transfer), but should you need to arrange other payment options, please call us and provide details. HST (13%) will be added to all orders and we are NET30.
8. CAN I PLACE ITEMS ON HOLD?
Yes. You can call or email in your selects OR conveniently chose “pay upon pick up” at checkout. In order to do so, you must register as a new client and inform us about your project + dates. Should someone else be interested in the same items, we will call you to confirm or release. Should you need to hold an item for a long period of time, you may be subject to a hold fee of 10% per week.
9. ARE ANY OF THESE ITEMS FOR SALE?
Unfortunately, most of our items are for rental only. Our clients depend on our stock. Occasionally, we place items for sale under our “For Sale” collection on the website. Should you wish to purchase those items or be extremely interested in buying one of our other pieces, please inquire by phone or email.
10. I CAN’T SEEM TO FIND WHAT I AM LOOKING FOR. CAN YOU HELP ME FIND WHAT I NEED?
11. DO YOU BUY ITEMS OR ACCEPT DONATIONS?
Thank you kindly for thinking of us. Please bear in mind that we often get requests like these. In order to get the conversation going, kindly send us photos of the items you are looking to sell or donate. Our space is limited, but if we like what we see, we will save them from ending up in the landfill and give them a good home.